CIPT (Cisco IP Telephony)

IP is the major protocol in all networks. By learning to build, manage, and troubleshoot campus and multi-site WAN IP telephony solutions, you can have the infrastructure to optimize the performance of your network.

This course is directly related to Cisco's AVVID solution.

This newly revised 5-day authorized Cisco course will provide you with the fundamentals and latest applications of Cisco IP telephony technology. This course includes phone and gateway installation, configuration, operations, and problem resolution. You will be able to configure Cisco CallManager on a Windows 2000 platform. This course focuses on Implementing IP Telephony using the latest version of Cisco Call Manager. The course features Cisco hardware devices to implement an IP based telephone system in a small office or in a large-scale enterprise environment.

This course contains information that is key to achieving Cisco's IP Telephony Specialization for Cisco Partners. IP Telephony Specialization is worth 30 points toward certification under the Cisco Channel Partner Program, effective July 2, 2001. Please refer to Cisco's Current Exam List for more information:

http://www.cisco.com/warp/public/10/wwtraining/certprog/ testing/exam_list.htm

To register call916-852-2570
This course can be delivered by the methods below:
Classroom Learning $2695 USD

You Learn...

How to describe and identify all Components of a Cisco IP Telephony Network
How to configure the IP network
How to Build an IP Telephony Campus Solution
How to Build a Multisite WAN IP Telephony Solution with a Distributed Call Processing Network
How to Build a Multisite WAN IP Telephony Solution with a Centralized Call Processing Network
To Use Windows 2000 and CallManager Monitoring Applications to Monitor and Troubleshoot an IP Telephony Network for Efficiency, Usage, and Network Caveats
How to configure digital and analog MGCP, H.323 protocol gateways.
How to configure Inter Cluster Trunks
How to configure a Voice over IP Gatekeeper
How to configure a dial plan with fail over capabilities
How to configure hardware-based Conferencing
How to configure custom ring types
How to configure Cisco Web Attendant
How to configure Cisco SoftPhone
How to configure Music on Hold
How to configure SRST
How to configure and install BAT
How to use the callmanager Trace Utility
How to configure Calling Search Spaces and Partitions

Who Would Benefit

This course is intended for individuals who are installing, maintaining, demonstrating, selling, and representing Cisco IP Telephony (Selsius) products. Additionally, Cisco support personnel, channel partners, and customers.

 

Course Outline

1. Cisco IP Telephony Introduction

Objectives
Prerequisites
Information Sources

1-1 Cisco CallManager

CallManager Servers
Cisco CallManager Functions
Layers of Cisco CallManager
Operating System and Database
Supported Hardware
Installation CDs

1-35 Clustering Cisco CallManager

Cluster Definition
Intercluster Communication
Cluster Options
MCS Backup Utility
Upgrades

1-83 Deployment Models

Single Site Deployment
Centralized Call Processing Deployment
Distributed Call Processing Deployment

2 Cisco IP Phones

IP Phone Models
Phone Button Templates
Auto Registration
Basic Features

2-53 Cisco Catalyst Switches

Catalyst Switch Models
Powering the IP Phone
Dual VLAN Configuration
Configuring COS and TOS

2-83 Access Gateways

Analog vs. Digital
Gateway Protocols
Core Requirements
Supplementary Services
Call Survivability
CallManager Redundancy

3-1 Route Plan

External Call Routing
Route Pattern Wildcard
Route Plan Configuration

3-33 Advanced Route Plan

Route Filters
Discard Digits Instructions
Transformation Masks
Translation Patterns

3-63 Telephony Class of Service

Calling Search Spaces
Partitions

4 Media Resources

Conference Bridge Resources
Media Termination Point
Music on Hold Server
Media Resource Management

4-55 Features

Call Park
IP Phone Services
Call Pickup

4-75 Users

Adding a User
User Logon
IP Phone Subscription

4-95 Call Admission Control and Survivable Remote Site Telephony

Gatekeeper
SRST
Locations

5 Cisco Web Attendant

Scalability and Redundancy
Server and Administration Configuration
Client Installation

5-31 Cisco IP SoftPhone

Features and Components
TAPI Architecture
Installation and Configuration

5-51 Extension Mobility

Configuration
Extended Services Applications

5-75 Integrated Applications

Cisco ER
Cisco IP Contact Center
Cisco Conference Connection

6 Bulk Administration Tool

Installation
Templates
Creating CSV Files

6-21 Internal Server Tools

Data Base Services
Cisco CallManager Serviceability
Command Line Tools

Course Labs

Hands-On Lab 1: Physical Network

Install the Physical Infrastructure for LAN and WAN. Test IP Phone Power from Catalyst Ethernet blade.

Hands-On Lab 2: Configure the IP Network

Configure and verify IP addressing and routing on your router and CallManager Server.

Hands-On Lab 3: Configure DHCP and TFTP on Windows 2000

Establish IP address range for phones. Configure TFTP. Assign directory number range to the phones. Perform auto registration of the phones. Test clustering and change replication.

Hands-On Lab 4: Configuring CallManager Lab

Login to CallManager Administration. Verify system version and database Information. Access Microsoft SQL to verify proper database. Configure System parameters. Set up IP Phones for Auto-registration. Use performance monitor to view call progress.

Hands-On Lab 5: CallManager Backup Utility

Optimize the Backup Utility for your CallManager Server. Set Backup options and schedule.

Hands-On Lab 6: Configure IP Phones

Become familiar with the phone's display, help features, etc. Change default ring tone, volume, and network configuration. Test transfer, hold, and other basic features. Configure and test Call Waiting, Call Park. Add Directory Numbers to IP Phones. Create custom button template.

Hands-On Lab 7: PRI and Catalyst 6500

Learn how to install and configure the Catalyst 6500 PRI module to interface with the PSTN. Place calls over the PRI to other CallManagers in the lab.

Hands-On Lab 8: Inter-Cluster Trunks

Set up the CallManager to route calls across the WAN. All CallManagers will be able to place calls to one another.

Hands-On Lab 9: Codecs and Device Pools

Set up your CallManager to use low bit-rate Codecs to save bandwidth for WAN calls. Configure device pools and regions on the CallManager.

Hands-On Lab 10: Configure H.323 Gateways for FXS

Configure remote office router to interface with CallManager. Place calls across WAN from the callmanager to the FXS analog phone and vise versa

Hands-On Lab 11: Configure H.323 Gateways for FXO

Configure analog line connections to the public telephone network. Test calls from IP Phones to and from the public network.

Hands-On Lab 12: MGCP Gateway for FXS

Configure remote office router for analog station calls. Program the router for to use MGCP and place calls between the remote office and the CallManager.

Hands-On Lab 13: MGCP for FXO

Configure the remote office router for calls in and out of the PSTN. Use the IP and analog Phones to make and take calls from the Public network.

Hands-On Lab 14: CSS/ Partitions/ Private Line Auto Ringdown (PLAR)

Create calling search spaces and partitions on the callmanager for toll restrictions and COS (Class of Service), create a translation pattern, apply newly created calling search space to the IP Phones a configure PLAR for Auto-registration.

Hands-On Lab 15: Inter-Cluster Trunk to PRI Fail over

Configure the CallManager dial plan for redundancy. If the WAN is down of congested use the PRI to the Public network to automatically route the calls.

Hands-On Lab 16: Catalyst Conferencing

Configure DSP resource in the Catalyst 6500 for Conferencing. Program the CallManager for the use of Meet-Me and Add Hoc Conferencing.

Hands-On Lab 17: Music On Hold

Set up your Cisco CallManager to use MOH. Add the MOH server feature to the callmanager and all WAV files into the MOH Translator to be put into the TFTP server. Configure the new MOH sources to be head at different times such as one source to be played while a call is on hold and another to be played when a call is being conferenced or transferred

Hands-On Lab 18: Call Pickup Lab/ Directory

Create Call Pickup and Group Call Pickup numbers. Apply the newly created numbers to the IP Phones. Test the features on the IP Phones. Configure the Corporate Directory to search for Employee information.

Hands-On Lab 19: Adding User Information/ Services

A look from the Users point of view. Establish user ID's, Work as a user, configure speed dials, change passwords and call forwarding. Configure the Services button on the IP Phones to for Cisco CallManager sample services, such as weather and area code lookup.

Hands-On Lab 20: Gatekeeper Lab

Configure your CallManager to use gatekeeper functionality. Use the callmanager to route calls "anonymously" instead of programming the route plan for each call type. Configure gatekeeper for call admission control (CAC) to conserver bandwidth across the WAN.

Hands-On Lab 21: SRST

Each POD will configure their C2611 router for SRST. SRST will run the router in the event that the CallManager server is down. In the event the callmanager is down the IP Phones will register with the router in fail over mode so they can still process calls.

Hands-On Lab 22: Web Attendant Server Lab

Install and Configure Web Attendant. Add web attendant users, configure web attendant pilot hunt groups, create permissions and share access to the web attendant user database, configure FTP services.

Hands-On Lab 23: Web Attendant Client Lab

Put yourself in the Clients shoes. Download web attendant from the FTP server created in the previous lab. Set up web attendant for your environment. Make and take calls with the auto attendant, use hunt groups, transfer calls, used drag and drop feature.

Hands-On Lab 24: Install and Configure SoftPhone

Each CallManager pod will install and Configure SoftPhone and use its features throughout the labs to follow.

Hands-On Lab 25: Bulk Administration Tool (BAT)

Install and configure BAT. Bat is used to make the installation of a large amount of IP Phones easier and controlled. All students will create a .CSV file for the BAT and upload the information to the CallManager.

Hands-On Lab 26: CallManager Trace

Use the CallManager Trace to interpret call setup, flow and teardown.

 

Suggested Prerequisites

Interconnecting Cisco Network Devices (ICND) and Cisco Voice Over Frame Relay, ATM, and IP (CVOICE) courses are required prior to attending this course. The Enterprise Voice Over Data Design (EVODD) and Building Scalable Cisco Internetworks (BSCI) courses are recommended. Knowledge of Windows 2000 operating system is also helpful.

ICND (Interconnecting Cisco Network Devices)
CVoice (Cisco Voice over Frame Relay, ATM and IP)
BSCI (Building Scalable Cisco Internetworks)
EVODD (Cisco® Enterprise Voice over Data Design)

 

Suggested Follow-ons

Students followed up CIPT (Cisco IP Telephony) by attending these popular classes:

CUSAE (Cisco Unity System Administration/Engineering)
CVoice (Cisco Voice over Frame Relay, ATM and IP)

 

Certifications

Cisco® IP Telephony Support Specialist